maju369 Privacy Policy

1. Who We Are

maju369 is an online gaming platform operated at maju369.asia, offering live casino games, online slots, sportsbook betting, fishing arcade games, and related promotional services to eligible Members, primarily in Malaysia. References to "maju369", "we", "us", or "our" in this Policy refer to the operator of the maju369 Platform.

This Privacy Policy applies to all personal data collected through the maju369 website, its mobile interface, customer support channels, and any other means by which you interact with the maju369 Platform.

2. Personal Data We Collect

maju369 collects the following categories of personal data, depending on your level of interaction with the Platform:

maju369 does not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) except where required by applicable law — for example, responsible gaming assessments may involve limited health-related information provided voluntarily by the Member.

3. How We Collect Your Data

3.1 Directly from You

The majority of personal data held by maju369 is provided directly by you during registration, KYC verification, deposit and withdrawal requests, communications with our support team, and when you use responsible gaming tools available on the Platform.

3.2 Automatically

When you access or use the maju369 Platform, technical and usage data is collected automatically through server logs, cookies, pixel tags, and similar tracking technologies. This includes your IP address, browser type, device identifiers, pages visited, and in-session behaviour. See Section 7 for further information on cookies and tracking.

3.3 From Third Parties

maju369 may receive personal data about you from third-party service providers, including payment processing partners (e.g., DuitNow, FPX gateway operators), identity verification services used during KYC, and fraud prevention agencies. Any data received from third parties is handled in accordance with this Privacy Policy and the contractual obligations agreed with those providers.

4. How We Use Your Personal Data

maju369 uses your personal data for the following purposes:

• Account Management: To create, maintain, verify, and administer your maju369 Member account, including processing your login credentials and account settings.
• KYC & Identity Verification: To verify your identity and age (21+) as required by our licensing obligations and anti-money laundering (AML) compliance framework.
• Payment Processing: To process deposits and withdrawals via your chosen Malaysian payment channel, including Maybank2u, CIMB Clicks, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and FPX.
• Platform Operation & Game Delivery: To provide you with access to all maju369 gaming products, including live casino, slots, sportsbook, and fishing games, and to record game outcomes and wager history.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the maju369 Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 Live Chat, WhatsApp, and email support channels.
• Responsible Gaming: To administer deposit limits, session limits, self-exclusion requests, and cooling-off elections, and to monitor gaming activity for indicators of problem gambling where required by our responsible gaming obligations.
• Promotions & Bonuses: To evaluate your eligibility for, and to administer, promotional offers and bonus programmes available at maju369.
• Marketing Communications: Subject to your consent or opt-in, to send you promotional emails, SMS, or platform notifications about maju369 offers and new game launches. You may opt out at any time.
• Legal & Regulatory Compliance: To meet our obligations under applicable gaming licensing requirements, AML regulations, and any lawful request from a competent regulatory authority.
• Platform Improvement: To analyse aggregated usage data to improve the maju369 user experience, game library, and payment infrastructure.

5. Legal Basis for Processing

maju369 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing necessary to perform our obligations under the Member Agreement (Terms & Conditions), including account operation, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations under our gaming licence and any lawful regulatory request.
• Legitimate Interests: Processing necessary for maju369's legitimate interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Data Sharing & Disclosure

maju369 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: Malaysian and international payment service providers involved in processing your deposits and withdrawals (e.g., DuitNow operators, FPX gateway, e-wallet providers). These parties receive only the data necessary to complete the transaction.
• Identity Verification Services: Third-party KYC and AML service providers who assist maju369 in verifying Member identity and monitoring for financial crime indicators.
• Game Software Providers: maju369's game content partners (e.g., Pragmatic Play, PG Soft, Evolution Gaming) receive limited technical data (such as session tokens) necessary to deliver their games to your device. These providers are contractually prohibited from using such data for their own purposes.
• IT & Security Service Providers: Third-party providers of hosting, cybersecurity, and platform infrastructure services who process data on maju369's behalf under strict data processing agreements.
• Regulatory & Legal Authorities: Where required by law, court order, or a competent gaming regulatory authority, maju369 will disclose personal data as required. We will notify affected Members where permitted to do so.

All third-party data processors engaged by maju369 are required to implement appropriate technical and organisational security measures and to process data only in accordance with maju369's documented instructions.

7. Cookies & Tracking Technologies

The maju369 Platform uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, analyse usage patterns, and where applicable, serve relevant promotional content.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the Platform to function, including session management and login state. These cannot be disabled without preventing use of the Platform.
• Performance & Analytics Cookies: Collect anonymised data about how Members use the maju369 Platform (pages visited, session duration, error events) to help us improve performance.
• Functional Cookies: Remember your preferences (e.g., language, game lobby layout) to provide a more personalised experience on the maju369 Platform.

7.2 Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair or prevent your use of the maju369 Platform. Disabling other cookie categories will not affect your ability to access games or process transactions.

8. Data Retention

maju369 retains personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. Specific retention periods include:

• Account & KYC Records: Retained for a minimum of five (5) years following account closure, as required under standard AML compliance frameworks applicable to licensed gaming operators.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for a minimum of two (2) years from the date of communication, or longer where relevant to an ongoing dispute.
• Self-Exclusion Records: Retained for the duration of the self-exclusion period and for a minimum of five (5) years thereafter, to prevent the re-admission of self-excluded individuals.
• Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Data Security

maju369 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and the maju369 Platform.
• Encrypted storage of sensitive data fields, including passwords (stored as salted cryptographic hashes — never in plain text).
• Access controls restricting internal access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the maju369 Platform infrastructure.
• Multi-factor authentication for administrative access to production systems.

While maju369 takes all reasonable precautions, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, maju369 will notify affected Members and relevant authorities as required by applicable law.

10. Your Privacy Rights

Subject to applicable law and our regulatory retention obligations, you have the following rights in respect of your personal data held by maju369:

• Right of Access: You may request a copy of the personal data maju369 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restrict Processing: You may request that maju369 restrict the processing of your personal data in certain circumstances (e.g., while a dispute is being investigated).
• Right to Data Portability: You may request a copy of the personal data you have provided to maju369 in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact the maju369 support team via Live Chat or email as detailed in Section 14. We will respond to all verified requests within a reasonable timeframe, typically within 30 days.

11. Children & Minors

The maju369 Platform is strictly intended for individuals aged 21 years and above. maju369 does not knowingly collect personal data from individuals under the age of 21. If maju369 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted and the associated account will be immediately suspended.

If you believe that a minor has registered or is using a maju369 account, please contact our support team immediately via Live Chat so that we can investigate and take appropriate action.

12. International Data Transfers

maju369 may transfer personal data to service providers or partners located outside Malaysia, including in jurisdictions where data protection laws may differ from those in Malaysia. Where such transfers occur, maju369 ensures that appropriate safeguards are in place — including contractual clauses requiring the recipient to apply data protection standards equivalent to those described in this Policy — to protect the security and integrity of your personal data.

13. Changes to This Privacy Policy

maju369 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or operational requirements. Where changes are material, we will notify registered Members via the email address on file or through a platform notification. The updated Policy will be published on this page with a revised effective date.

Your continued use of the maju369 Platform after any changes to this Policy constitutes your acknowledgement of, and agreement to, the updated terms. We encourage you to review this Policy periodically.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by maju369, please contact us through the following channels:

• Live Chat: Available 24/7 on the maju369 Platform — fastest channel, typically under 2 minutes response time.
• Email: [email protected]
• WhatsApp: Available after maju369 login — details provided in the account support section.

Our support team is available 24 hours a day, 7 days a week, including Malaysian public holidays. For complex data rights requests, we may ask you to complete identity verification before we can process your request.